Investigating - Some users are experiencing an issue using EasySSO SAML connector and Google Workspace. The error shown is "Error: malformed_request" with the message: "Unable to Base64 decode incoming message"

We have identified that logging out of your Google account and back in seems to resolve the issue. Please contact us is the issue continues after logging out of Google.

We will continue investigating and add more details here as we learn them.

May 24, 2024 - 09:39 NZST
Update - Atlassian have provided a public bug ticket to track this issue and a workaround to force the old page export behaviour:
https://jira.atlassian.com/browse/CONFCLOUD-77426

Jan 25, 2024 - 13:00 NZDT
Identified - The issue has been identified and a fix is being implemented.
Jan 24, 2024 - 13:11 NZDT
Investigating - We have identified an issue in the PDF export of Embed Google Maps Pro, when there are multiple Embed Google Maps macros within the same export. This results in the first map being repeated in the export multiple times.

We have traced this to a bug in Confluence's new PDF export when images from remote URL's are used in PDF exports (all remote images, not just apps) and have reported this to Atlassian.

Jan 24, 2024 - 13:11 NZDT
TechTime website ? Operational
90 days ago
100.0 % uptime
Today
TechTime Service Desk ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
ScriptRunner in Atlassian Cloud Operational
90 days ago
100.0 % uptime
Today
TechTime Server Apps Degraded Performance
90 days ago
100.0 % uptime
Today
EasySSO for Jira Server ? Degraded Performance
90 days ago
100.0 % uptime
Today
EasySSO for Confluence Server ? Degraded Performance
90 days ago
100.0 % uptime
Today
EasySSO for Bitbucket Server ? Degraded Performance
90 days ago
100.0 % uptime
Today
EasySSO for Bamboo Server ? Degraded Performance
90 days ago
100.0 % uptime
Today
EasySSO for Fisheye/Crucible Server ? Degraded Performance
90 days ago
100.0 % uptime
Today
EasyPage for Confluence ? Operational
90 days ago
100.0 % uptime
Today
EasySEO for Confluence ? Operational
90 days ago
100.0 % uptime
Today
UserManagement for Jira Server ? Operational
90 days ago
100.0 % uptime
Today
UserManagement for Confluence Server ? Operational
90 days ago
100.0 % uptime
Today
UserManagement for Bitbucket Server ? Operational
90 days ago
100.0 % uptime
Today
SpaceUnZip for Confluence Server ? Operational
90 days ago
100.0 % uptime
Today
EasyQRLink for Confluence Server ? Operational
90 days ago
100.0 % uptime
Today
GoogleMaps Embed macro for Confluence Server ? Operational
90 days ago
100.0 % uptime
Today
TechTime Data Center Apps Degraded Performance
90 days ago
99.78 % uptime
Today
EasySSO for Bitbucket Data Center ? Degraded Performance
90 days ago
99.49 % uptime
Today
EasySSO for Jira Data Center ? Degraded Performance
90 days ago
99.49 % uptime
Today
EasySSO for Confluence Data Center ? Degraded Performance
90 days ago
99.49 % uptime
Today
UserManagement for Jira Data Center ? Operational
90 days ago
100.0 % uptime
Today
UserManagement for Confluence Data Center ? Operational
90 days ago
100.0 % uptime
Today
UserManagement for Bitbucket Data Center ? Operational
90 days ago
100.0 % uptime
Today
GoogleMaps Embed macro for Confluence Data Center ? Operational
90 days ago
100.0 % uptime
Today
TechTime Cloud Apps Operational
90 days ago
99.43 % uptime
Today
Embed Google Maps Pro in Atlassian Cloud ? Operational
90 days ago
100.0 % uptime
Today
EasyTime for Jira Cloud ? Operational
90 days ago
100.0 % uptime
Today
Time Tracking for Confluence Cloud ? Operational
90 days ago
96.03 % uptime
Today
TechTime SAFe ? Operational
90 days ago
100.0 % uptime
Today
Risk Register Dashboard Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Knowledge Analysis Operational
90 days ago
100.0 % uptime
Today
EasyTime for Confluence Cloud Operational
90 days ago
100.0 % uptime
Today
User Management for Jira Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 29, 2024

No incidents reported today.

May 28, 2024

No incidents reported.

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

Unresolved incident: EasySSO SAML and Google Workspace: Error: malformed_request intermittently shown to some users.

May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
Completed - The upgrade completed successfully without any issues
May 15, 15:35 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 15:00 NZST
Scheduled - We are planning to Update EasyTime Confluence a small amount of downtime is expected.
May 14, 13:58 NZST