The new SSL certificate for our Cloud apps is not recognised by Atlassian

Incident Report for TechTime Initiative Group

Resolved

Atlassian automatic scanner has confirmed that Atlassian is happy with the results of the SSL cert re-install.

Posted Nov 25, 2021 - 13:05 NZDT

Monitoring

We have installed the complete chain – the issue should be resolved

Posted Nov 24, 2021 - 14:00 NZDT

Identified

The issue has been tracked to the incomplete installation of the certificate's chain – while browsers trust the intermediate certificate, Atlassian environment clearly doesn't

Posted Nov 24, 2021 - 11:15 NZDT

Investigating

Atlassian doesn't seem to fully recognise our new SSL certificate for cloud.techtime.nz

The apps continue to work (as the browsers do recognise the cert), but Atlassian's install/update process doesn't.

Posted Nov 24, 2021 - 05:15 NZDT

This incident affected: TechTime Cloud Apps (Embed Google Maps Pro in Atlassian Cloud, EasyTime for Jira Cloud).