User Management Index Status shows error as status

Incident Report for TechTime Initiative Group

Monitoring

During a scheduled upgrade of User Management for Jira and Confluence Cloud, a bug was discovered that prevented a new feature from working. As a result, we rolled back User Management to the previous version.

During this small window, when the backed-out version of User Management was in production, some sites would have had their user search index triggered by the hourly interval. The Index status may display "Error during index, please retry index" as the status. All that is needed to be done is to retrigger the search by clicking the '...' and clicking 'Trigger Reindex' when on the Sources page. Or waiting an hour for the hourly interval to reindex.

Posted Aug 24, 2026 - 15:31 NZST

This incident affects: TechTime Cloud Apps (User Management for Jira Cloud, User Management for Confluence Cloud).