On behalf of TechTime Initiative Group I want to apologise if this incident has affected performance of our apps for you.
Our Cloud app hosting is clustered. During a routine update of the hosting platform, one of the nodes didn’t quite come back to life – though the hosting platform was a alive and well, the actual apps (Google Maps Embedding Macro for Confluence Cloud and EasyTime for Jira Cloud) on that node didn’t re-enable successfully. Unfortunately due to the clustered nature of the platform – the problem was masked as the load balancer is configured to perform round-robin distribution of requests and so was happily sending the rest of the requests to the healthy nodes.
Once we identified what was going on – we restarted the software on the faulty node and everything came back working again.
We have identified several areas where we can improve.
Please feel free to contact our support if you require more information: https://techtime.co.nz/support