Confirm Selection for Bulk User Action doesn't work for large number of user records

Incident Report for TechTime Initiative Group

Resolved

A new 2.10.10 version has been published to the Marketplace that fixes this issue:

Server:
Jira: https://marketplace.atlassian.com/apps/1215285/user-management-for-jira/version-history#b2010010005
Confluence: https://marketplace.atlassian.com/apps/1215278/user-management-for-confluence/version-history#b2010010005
Bitbucket: https://marketplace.atlassian.com/apps/1219302/user-management-for-bitbucket/version-history#b2010010000

Data Center:
Jira: https://marketplace.atlassian.com/apps/1215285/user-management-for-jira/version-history#b2010010000
Confluence: https://marketplace.atlassian.com/apps/1215278/user-management-for-confluence/version-history#b2010010000
Bitbucket: https://marketplace.atlassian.com/apps/1219302/user-management-for-bitbucket/version-history#b2010010005

Posted Jan 24, 2020 - 17:41 NZDT

Update

We are continuing to monitor for any further issues.

Posted Jan 24, 2020 - 14:40 NZDT

Monitoring

A fix has been implemented and the new code is being tested

Posted Dec 18, 2019 - 12:30 NZDT

Identified

An issue in the code has been identified where the application attempts to store too much data unnecessarily in the browser local storage and fails. We will reduce the amount of data we store and also introduce measures to only ever take 50% of the available storage for this operations and inform the user

Posted Dec 16, 2019 - 11:15 NZDT

Investigating

For a while, from time to time we have had reports from customers that "Confirm Selection" fails in Bulk User Actions on a large number of user records (~20k-30k).

Selecting fewer users continues to work

Posted Dec 07, 2019 - 00:15 NZDT

This incident affected: TechTime Data Center Apps (UserManagement for Jira Data Center, UserManagement for Confluence Data Center, UserManagement for Bitbucket Data Center) and TechTime Server Apps (UserManagement for Jira Server, UserManagement for Confluence Server, UserManagement for Bitbucket Server).