EasySSO doesn't perform automatic NLTM/Kerberos re-login from Jira Software boards when the session expires
Incident Report for TechTime Initiative Group
Posted Jan 27, 2020 - 15:14 NZDT
We are continuing to monitor for any further issues.
Posted Jan 27, 2020 - 15:04 NZDT
A hotfix has been delivered to the customer who reported the issue.
Posted Dec 19, 2019 - 16:45 NZDT
We have identified a fix - JSW board sends a REST request (that is normally ignored by EasySSO) to identify if the session is alive and then a redirect is issued to the login page (that is also ignored by EasySSO). We will intercept this REST request and perform NTLM/Kerberos authentication on this REST request only as an exception.
Posted Dec 16, 2019 - 22:00 NZDT
Customers inform that with NTLM, after a successful SSO, when the browser window is left for a long time open on the JSW board, when the user next accesses the board they get redirected to the default login screen.
Posted Nov 28, 2019 - 10:45 NZDT
This incident affected: TechTime Server Apps (EasySSO for Jira Server, EasySSO for Confluence Server, EasySSO for Bitbucket Server, EasySSO for Bamboo Server, EasySSO for Fisheye/Crucible Server) and TechTime Data Center Apps (EasySSO for Bitbucket Data Center, EasySSO for Jira Data Center, EasySSO for Confluence Data Center).