Failures with SAML authentication in EasySSO 4.7.2 on Jira Server 7.13.5

Incident Report for TechTime Initiative Group

Resolved

Version 4.2.8 has been released that fixes 2 out of 5 issues initially reported. 3 others have not been confirmed by the customers.

Posted Aug 30, 2019 - 22:01 NZST

Identified

2 out of 5 issues reported have been identified, and hotfixes are being tested by affected customers. 2 more are being re-confirmed. The last one is being investigated internally.

Posted Aug 27, 2019 - 22:05 NZST

Investigating

We have several reports from different customers that EasySSO 4.2.7 is failing to perform SAML authentication, specifically on Jira Server 7.13.5 - if you are affected, please downgrade to 4.1.17.5 as this version is not affected.

Posted Aug 27, 2019 - 00:02 NZST

This incident affected: TechTime Server Apps (EasySSO for Jira Server).